customer service dial
Generally Speaking

World Class Customer Service- Revisited

Introduction: In the evolving digital era, the emphasis on exceptional customer service has intensified significantly and over the years I’ve written 3 different blog posts on world class customer service, accordingly. Once again, I think it is time to expound upon this subject. World-class customer service now demands not only meeting but surpassing customer expectations, […]

Website Auditing
Generally Speaking

A Comprehensive Guide to SEO Audits and Site Health

In the ever-evolving landscape of digital marketing, the significance of regular SEO audits for your website cannot be overstated. A well-executed SEO audit acts as a linchpin for any business striving to enhance its online presence and drive conversion growth. As well it provides a benchmark for your future growth. This comprehensive guide delves into […]

web services
Internet Marketing

Evolving Strategies for Web Business Growth in 2024

  This Article Enhances Our Original Post Written in 2009 Titled ‘The Art and Science of Growing a Successful Web Business‘ Growing a successful web business indeed intertwines the elements of art and science as we discussed in our original article. Over the past 25 years of being in business, we’ve navigated through an entire […]

Voice Search
Search Engine Marketing

Speak Easy: Mastering the Art of Voice Search Optimization

In the ever-evolving landscape of digital marketing, voice search optimization (VSO) is rapidly becoming a game-changer. As more people turn to voice assistants like Siri, Alexa, and Google Assistant for their search queries, businesses and content creators must adapt their search engine optimization (SEO) and search engine marketing (SEM) strategies to stay ahead of the […]

seo mythical creature
Search Engine Marketing

Top 10 SEO Myths Debunked

Introduction In the digital world, Search Engine Optimization (SEO) is crucial for businesses aiming to increase their online visibility and achieve higher rankings in the search engines. However, there are many misconceptions we’ve seen about SEO that often lead to ineffective online strategies and ones that can even incur penalties. This article aims to debunk […]