Month: August 2014

Generally Speaking

Customer Service or World Class Customer Service

There is a difference between customer service and world class customer service. It would be nice if all companies strove towards world class customer service but unfortunately it seems that the former is the status quo. No company is too big or too small however to practice the latter. The ultimate result in my opinion […]

Internet Marketing

The Art and Science of Growing a Successful Web Business

Growing a successful web business is both an art and a science. There are many moving parts which must be successfully bound together and over the years we’ve experienced both the good and the bad. The important thing in my opinion is to learn from our lessons and continuously evolve. There are some steps to […]