Category: Generally Speaking

Generally Speaking

Customer Service or World Class Customer Service

There is a difference between customer service and world class customer service. It would be nice if all companies strove towards world class customer service but unfortunately it seems that the former is the status quo. No company is too big or too small however to practice the latter. The ultimate result in my opinion […]

Generally Speaking

Where are your company reviews?

Have you seen what people are saying about you? Go to google.com and search your company name for reviews  (type in: yourcompanyname reviews) This is how people will check you out before doing business with you. Chances are more than half of your potential customers not only will search online when they are interested in […]

Generally Speaking

Case of the missing webmaster and the lost domain name

It is unfortunate perhaps that this is not the first time we have had to help someone recover their domain name when an unscrupulous and unethical webmaster goes missing. In fact, we’ve had to do this many times. Fortunately we’ve been successful every time. Basically it works like this. A naive client hires someone to […]

Generally Speaking

The biggest reason for lack of success on the Internet

Our company has been doing what we do for long enough that we can see the reasons for the small businesses with a successful website and the ones without a successful website. And we are not talking about whether you are “getting rich” or not getting rich from your Internet venture. Basically, we are only […]